That matters in the two moments that usually go wrong. If you arrive without a booking, there is somewhere to go and someone to ask. And if you send your flight number ahead with an airport transfer at Chileka, we will confirm the counter is expecting you rather than leaving it to chance.
It matters commercially too. A business with a fixed presence inside an international airport is accountable in a way that a phone number is not. If something goes wrong with your hire, you know exactly where to find us. The same applies when you only want one journey: our Blantyre taxi service runs on the same maintained fleet, from the same desk.
We also take Visa cards at the desk on a Standard Bank terminal — which, in this market, is worth saying plainly. You do not need to arrive with cash.